SERVICE OPERATIONS
Must-have:FinTech
⚠️ INDONESIAN CANDIDATES / WNI ONLY – CURRENTLY BASED IN JABODETABEK
We are looking for a Service Operations / IT Support professional with strong hands-on EDC experience and customer/merchant support exposure.
🔧 Key Responsibilities
- Handle service requests via telephone, WhatsApp, email & other channels
- Monitor EDC/POS services and payment transactions
- Support merchants and internal teams
- Troubleshoot EDC hardware, software, applications & networks
- Manage tickets, SLA, incidents, escalations & problem management
- Monitor KPIs and team performance
- Prepare incident reports, RCA & improvement recommendations
✅ Requirements
- 2–3+ years in IT Operations, IT Support, Service Desk or Customer/Technical Support
- EDC experience is MANDATORY – strong/deep technical EDC experience required
- POS experience highly preferred
- Experience with EDC/POS Management, Ticketing, Payment/Transaction Monitoring & Merchant Management Systems
- Strong hardware, software, application & network troubleshooting skills
- Strong analytical, problem-solving & communication skills
- Good spoken English is MANDATORY
- Customer/merchant-facing experience required
- Candidates with stable, long-term career history are preferred
📍 IMPORTANT
Jabodetabek candidates ONLY. Candidates outside Greater Jakarta/Jakarta Metropolitan Area will not be considered.
Skills: Network Troubleshooting, Edc/pos Troubleshooting, Customer Service, Hardware Troubleshooting, Merchant Support, incident management, English Communication, IT Support, Payment Systems, It Operations, Payment Transaction Monitoring, Ticket Management, Edc Technical Support, Edc Management System, SLA Management