Store Manager

Placement: Kelapa Gading, Jakarta Utara & Bintaro Key Responsibilities :

1. Operational Management

• Supervise all daily park activities, including play areas, ticketing, cashier operations, cleanliness, safety, and guest services.
• Develop and implement Standard Operating Procedures (SOPs) to maintain safety, service, and operational excellence.
• Monitor the condition and functionality of all play equipment and attractions to ensure proper operation and safety compliance.
• Coordinate maintenance schedules and technical support with in-house or external vendors.

1. Team Management

• Lead, train, and motivate operational teams (floor staff, cashiers, technicians, cleaners, and security personnel).
• Create staff schedules, ensure adherence to company policies, and maintain operational discipline.
• Conduct performance evaluations, coaching sessions, and implement corrective actions when necessary.

1. Customer Experience

• Maintain high service standards to enhance guest satisfaction and repeat visits.
• Handle customer feedback and complaints professionally and promptly.
• Supervise promotional activities, birthday parties, and special events to support a positive visitor experience.

1. Financial & Administrative Management

• Manage daily cash flow, ticket sales, and other revenue streams.
• Prepare and review operational and financial reports (daily, weekly, and monthly).
• Oversee procurement, inventory, and logistic needs for smooth operations.

1. Safety & Compliance

• Ensure all activities comply with health, safety, and local regulatory requirements.
• Coordinate with external parties (vendors, mall management, and government authorities) for inspections and permits.
• Conduct regular operational audits and emergency drills to maintain readiness and compliance.

Qualifications

• Bachelor’s degree in Management, Hospitality, Tourism, or a related field.
• Minimum 3–5 years of experience in operations management, preferably in theme parks, family entertainment centers, mall recreation areas, or hospitality industries.
• Strong leadership, communication, and organizational skills.
• Ability to work in shifts, handle multiple priorities, and achieve performance targets.
• Proficient in staff management, guest service, and operational reporting.
• Familiar with safety standards and emergency procedures in public spaces.

Skills: Store Sales, Store Management, Store Operations