Account Manager

Key Responsibilities :

• Maintain and develop strong relationships with existing customers.
• Regularly follow up with customers regarding their needs, inquiries, and ongoing requirements.
• Identify customer needs and provide appropriate solutions in coordination with internal teams.
• Handle customer inquiries, requests, and complaints professionally and in a timely manner.
• Attend customer meetings and prepare meeting summaries, including key discussion points and follow-up actions.
• Coordinate with internal departments, including Sales, Presales, and Technical teams, to ensure smooth service delivery.
• Monitor customer satisfaction and maintain good communication to support long-term business relationships.
• Identify potential business opportunities and support efforts to expand existing accounts.
• Prepare customer reports, account updates, and other related documentation.

Qualifications :

• Bachelor's degree in any discipline from a reputable university.
• Minimum 1 year of experience in Account Management, Customer Relations, Sales, or a related position.
• Proficient in English, both written and spoken.
• Strong interpersonal, negotiation, and problem-solving skills.
• Good organizational skills with the ability to manage multiple customer accounts.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).