Customer Service E-Commerce

E-COMMERCE CUSTOMER SERVICE

Work Arrangement: Hybrid Working System: Shifting - Senin s/d Sabtu Morning Shift: Work From Office (WFO) Afternoon Shift: Work From Home (WFH)

We are looking for an E-Commerce Customer Service to join our team and ensure a smooth and positive customer experience across our e-commerce channels.

Key Responsibilities:

• Respond to customer inquiries through e-commerce marketplace chat platforms.
• Handle customer complaints and provide appropriate solutions in a professional manner.
• Monitor and follow up on customer orders, shipping issues, returns, refunds, and complaints.
• Coordinate closely with the warehouse/admin team regarding order fulfillment, shipping, returns, and other customer-related issues.
• Follow up on unresolved customer cases and ensure timely resolution.
• Maintain good customer service standards and contribute to positive store ratings and customer satisfaction.
• Prepare basic reports or records related to customer inquiries and complaints when required.

Requirements:

1. Minimum high school diploma/equivalent.
2. Previous experience in Customer Service, E-Commerce, Marketplace, or After-Sales Service is preferred.
3. Familiar with e-commerce platforms such as Shopee, TikTok Shop, Lazada, or Tokopedia.
4. Strong communication and customer service skills.
5. Able to handle customer complaints calmly and professionally.
6. Responsive, detail-oriented, and able to manage multiple tasks.
7. Good coordination and teamwork skills.
8. Willing to work on a shifting system and hybrid arrangement (morning shift WFO, afternoon shift WFH).

Skills: Communication Skills, Customer Service, Help Desk, Outbound Call, Problem Solving, Call Center, Customer Relationship Management, Customer Support, E-Commerce Customer Service