Spesialis Community Engagement
Our Client, a growing Electric Vehicle brand, is seeking to strengthen its community function. This role is a full-time, hybrid role based in Fatmawati, Jakarta Selatan.
The Community Specialist will be responsible for building, growing, and managing strong relationships with the brand's community, ensuring high engagement, active participation, and a positive brand experience. This is a great opportunity for someone who thrives on connecting with people, planning memorable activities, and turning community members into loyal brand advocates.
What You'll Do
- Community Development & Engagement
- Develop and execute community engagement programs
- Build and nurture relationships with community members, identifying advocates and community leaders
- Maintain active, regular communication across WhatsApp Community, social media, and offline channels
- Community Program Management
- Plan and run community activities such as meet-ups, test rides, workshops, gatherings, product launches, and collaborative events
- Ensure every activity has clear objectives, target participants, timeline, and expected outcomes
- Coordinate with Event, Marketing, and Sales teams to ensure smooth execution
- Feedback & Database Management
- Gather and share community/customer feedback with Marketing, Sales, and Product teams
- Identify recurring concerns, interests, and customer needs within the community
- Maintain an organized database of community members and customer advocates
- Prepare regular performance reports and recommend improvements to ongoing community programs
Qualifications
- Bachelor's degree in Communications, Business, Social Sciences, or a related discipline; or at least 3-4 years of experience within the same role
- Experience in community management, brand engagement, or a related field
- Experience in working in a startup environment (pre-product launch) is preferred
- Strong communication and relationship-building skills
- Comfortable working cross-functionally with Marketing, Sales, and Event teams
- Highly organized, with strong follow-through on projects and reporting
- Passion for building genuine, long-term relationships with communities
Why Join This is a chance to be the face of a growing brand's community, planning memorable activations and directly shaping how customers experience and connect with the brand.
Skills: Teamwork, Community Building, Google Analytics, Music Community Operation, Microsoft Office, Game Community Operation, Social Media, Offline Community Operation, Community Operation, Community Engagement