Key Account Specialist (E-Commerce Specialist)

Key Responsibility:

• Responsible for On-line Shop management (Laz, Tokped, BliBli, Tiktok, Shopee) and manages overall sell in and sell out.
• Oversee the day to day operations of the on-line platform.
• Ensures the design of the shop adheres to the brand guidelines and directives by updating product content and images.
• Recommends plan of action to increase revenue and profitability of the line business.
• Campaign and promotion management.
• Recommends and implements brand-traffic strategy to ensure sales and marketing objectives are achieved.
• Executes campaign calendar as aligned with the brand objective.
• Analyzes the performance of the products, categories and consumer buying patterns on a regular basis.
• Order and inventory management
• Plan an update inventory for the online sales platform.
• Coordinate with different department to ensure KPIs are achieved.
• Liaise with various departments regarding administrative and logistical preparations before the campaign and ensures shipment/orders of customers arrive on time.
• Monitors and reconciles products and payment for fulfilled orders vs. failed/returns and recommends plan of action.
• Responds and take action on customer concerns.
• Gathers and analyzes data in improving the online business.

Job Qualification:

• Bachelor's Degree in Business Administration or a related field preferred.
• With 2-3 years work experience in E-Commerce.
• Proficient in English (read, write and conversation).
• Proficient in Lazada, Shopee, Tokopedia or any On-line Selling Platform.
• Knowledgeable in E-commerce landscape.
• Able to join immediately without notice.
• Excellent Ms. Office (Excel, Word, Powerpoint) Skills.
• Sales background experience is an advantage.
• Organized and have good computer skills.
• Above average communication, presentation and negotiation skills. Possess good English is a must (Read, Write, and conversation)
• Able to join immediately

Skills: Sales Management, Account Management, B2B Sales, Communication Skills, Customer Engagement, Sales and Marketing, Customer Service, B2C Sales, Customer Relationship Management, Sales Strategy