IT Engineer L0 (Open for freshgrad)

Job Description :

• Act as the first point of contact for IT-related inquiries, incidents, complaints, and service requests.
• Perform application and system monitoring activities.
• Handle daily operational tasks related to IT Service Desk and Application Support.
• Log, track, and manage tickets through the ticketing system.
• Perform initial analysis and basic troubleshooting based on established procedures.
• Escalate unresolved issues to IT Engineer Level 1 or relevant support teams.
• Ensure tickets are handled and updated within agreed SLA targets.
• Support 24/7 operational activities through a shift-based working schedule.

Requirements :

• Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or related fields.
• Fresh graduates are welcome to apply.
• Basic understanding of IT Support, Service Desk, or Application Support.
• Familiarity with ticketing systems and IT operations is a plus.
• Strong communication and customer service skills.
• Willing to work in a 24/7 shift environment.

Ideal For :

• Fresh graduates or candidates with 0–2 years of experience who want to start a career in IT Operations, Service Desk, or Application Support.

Skills: Help Desk, Customer Service, Ticketing System, Technical Support, Remote Support, Troubleshooting, IT Support, Hardware Maintenance, Network Troubleshooting