Your tasks
- Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
- Work with accounts proactively to drive product adoption as well as act as the voice of clients.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
- Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap.
- Monitor and handle product renewal, retention including expansion to upsell product to achieve the company OKR.
Requirements
- 1+ years of relevant experience, Accounting background preferable.
- Prior experience in closing sales deals at the executive level a plus.
- You’re driven: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- You want to help and serve our customers: They win, so you win.
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Process-driven, empathetic, and a great communicator.
- Excellent problem-solving abilities and consultative skills.
- Loves working with clients and thrives on customer satisfaction and loyalty.
- Ability to work collaboratively with technical and non-technical teams.
- Outstanding communication and presentation skills; ability to present to C-level executives.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
