Distributor Front Line Technical Service (DFLTS)
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Job Overview: DFLTS primary responsibilities include providing technical services for customers, generate sales leads and maintaining customer relationship. Responsibilities and Duties
- Specify appropriate products and specifications to be used for specific applications such as engines, machinery, and equipment
- Provide front line technical support to customer including problem solving, troubleshooting and application advice.
- Provide basic failure diagnosis for lubrication related failure where lubricants quality or practices are in question.
- Develop and deliver appropriate lubricants training to direct sales/marketing staff to develop their expertise, as well as tailored training packages for customer where required.
- Provide HSE, occupational health, safety and product disposal advice to customers.
- Utilize technical expertise to sell, consult, and demonstrate to potential customers the benefits of products and services, and how it can help the customers.
- Develop long-term relationships with customer through managing and interpreting their requirements.
- Generate sales leads and identifying opportunities
Qualifications
- Bachelor's degree in marine engineering or other engineering related majors.
- Minimum 1 year of experience in technical, sales, or related field.
- Strong written and communication skills.
- Able to communicate with all functions and levels within customer.
- Problem-solving skills and attention to detail
- Active driving license (SIM A and SIM C).
Skills: Customer Service, Help Desk, Hardware Maintenance, IT Support, Remote Support, Troubleshooting, Technical Support, Network Troubleshooting, Ticketing System