Hotel Reservation Agent

Your tasks

Be able to provide all Front Desk Agent operations Processing reservation record in PMS Process payments and maintain accurate records Provide information about property amenities and local attractions Assisting guests who request additional services Up sale property services (including transfer, catering, F&B, events, etc) Answer all incoming calls Processing customer payments Maintain records and files Keeping the work place neat, orderly, and sanitized at all times Eliminate the possibility of property reputation detriment

Requirements

Skills:

• Customer Service
• CRM
• Microsoft Office
• English Language
• Hotel Reservations
• Administration
• Teamwork