On The Job Training - Trainee Staff (Jakarta)

Benefits for Interns (Trainee)

• Pocket money (Rp750,000/month)
• Certificate after completing the internship program
• Mentoring / guidance
• Career opportunities

Job Responsibilities:

1. Front Office - Guest Experience & Hospitality

• Assist and accompany the main Host in welcoming guests during check-in and check-out using the Bobobox HCS system
• Support the main Host in greeting guests and verifying reservations professionally and friendly
• Assist in responding to guest questions, complaints, and special requests quickly and professionally under supervision
• Operate technology used by guests (e.g., self check-in, smart door access, room control systems) with the assistance of the main Host
• Assist guests in using the Bobobox application or digital platforms for booking, payment, and providing feedback
• Encourage guests to provide feedback through digital platforms to improve service quality

1. Housekeeping - Room & Facility Maintenance

• Clean and prepare capsules/pods according to Bobobox cleanliness and hygiene standards
• Perform deep cleaning according to schedule (including walls, floors, air ventilation, and control panels)
• Maintain the cleanliness and tidiness of public areas (common areas, corridors, reception, bathrooms)
• Replenish supplies in public areas (toiletries, tissues, and other guest needs)
• Clean and handle high-tech equipment (pod interior, control panels) with care
• Follow correct sanitation procedures, especially for frequently touched surfaces
• Use cleaning chemicals and tools in accordance with safety guidelines
• Comply with all health, safety, and hygiene regulations while working
• Greet guests politely when encountered, and assist if there are additional requests such as amenities, linen, or urgent cleaning

Required Qualifications:

• High school (SMA/SMK) students or fresh graduates majoring in Hospitality or Tourism
• Possess basic computer skills and are able to operate hospitality software, mobile applications, and smart devices
• Able to communicate well in Bahasa Indonesia; basic English skills are required (other languages are an added value)
• Possess good interpersonal skills, friendly, and professional
• Guest service oriented with a spirit of providing the best service
• Flexible, proactive, and willing to work with a shift system, including weekends and holidays
• Able to adapt quickly to procedures, technology, and operational challenges with a positive attitude
• High willingness to learn
• Willing to be placed in locations determined by the company

Placement Locations:

• Bobopod Paskal
• Bobopod Dago
• Bobopod Alun-Alun

Skills: Active Learning, Communication Skills, Housekeeping, Teamwork, Customer Service