Ticketing
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The Ticketing Staff is responsible for providing excellent customer service by assisting guests with ticket purchases, processing transactions accurately, and ensuring a smooth admission process
Key Responsibilities
- Welcome guests in a friendly, professional, and courteous manner.
- Assist guests with ticket purchases, promotions, and package information.
- Handle cash, credit card, QRIS, and other payment transactions in accordance with company procedures.
- Issue admission tickets and ensure all transactions are recorded correctly.
- Respond to guest inquiries, requests, and complaints professionally, escalating issues when necessary.
- Ensure ticket counters and work areas remain clean, organized, and well-stocked.
- Coordinate with other departments to ensure seamless guest service and operational excellence.
- Comply with company policies, standard operating procedures (SOPs), and safety regulations.
Requirements:
- Diploma or Bachelor's Degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
- Minimum 1 year of experience in ticketing, cashier, front office, guest service, or customer service (fresh graduates are welcome to apply).
- Fluent English (both oral and written)
- Have good communication and interpersonal skill
- Placement: Gianyar-BaliZ
Skills: Teamwork, Customer Service, Public Speaking, Ticket Management, Communication, Administration