Customer Service

Requirements:

• Minimum D3 (Diploma 3) in any field.
• Fresh graduates are welcome to apply.
• Previous experience in customer service, retail, hospitality, or mall operations is preferred.
• Able to work shifts, weekends, and public holidays.
• Good communication and interpersonal skills.
• Friendly, patient, and professional attitude.
• Well-groomed and able to represent the mall professionally.
• Basic computer skills and familiarity with customer service systems.

Key Responsibilities:

• Welcome and assist customers and provide information about the mall, stores, facilities, promotions, and events.
• Handle customer inquiries, complaints, and feedback professionally.
• Support mall events, promotions, and customer engagement activities.
• Manage lost-and-found items and customer requests according to mall procedures.
• Ensure all customer service activities comply with mall policies and service standards.

Skills: Customer Support, Customer Service, Customer Relationship Management