Consumer Fintech & Merchant Risk Escalation
Must-have:FinTech
Machine translation — original language: German.Show original
🚀 WE ARE HIRING!
Consumer Fintech & Merchant Risk Escalation (Customer Service)
📍 Location: Jakarta – Pasaraya 👤 Vacancy: 1 Person 💰 Salary: Rp5.967.205 📄 Contract: 6 Months
Job Description:
- Handle customer complaints related to risk escalation in Consumer Fintech & Merchant.
- Analyze and investigate escalated cases.
- Perform tracing of transaction history and gathering evidence.
- Ensure case resolution is in accordance with SOP.
Requirements:
- 1–3 years of experience as Customer Service/Operations.
- Experience in Fintech, Banking, E-Wallet, or Payment is preferred.
- Accustomed to handling complex customer escalation.
- Meticulous, analytical, and able to make decisions in accordance with SOP.
- Familiar with CRM/Ticketing System such as Salesforce/Zendesk and Spreadsheet.
- Active Indonesian & functional English.
- Possess good communication, empathy, integrity, and emotional resilience.
Skills: Customer Service, Call Center, Customer Relationship Management, Customer Support, Problem Solving, Communication Skills