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ERP Support Consultant

PT Altindo Teknologi Indonesia (Altitude Solutions)Jakarta Barat, DKI Jakartaglintspublished 02/11/2026
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Must-have:DataFinTech
  1. User & System Support
  • Provide Level 1 and Level 2 support for Microsoft Dynamics 365 Business Central (BC) across all functional areas — Finance, Purchasing, Sales, Inventory, Manufacturing, and Warehouse.
  • Troubleshoot user issues, analyze root causes, and implement corrective actions or escalate to the technical/development team when necessary.
  • Manage support tickets in line with SLA response and resolution times.
  • Assist in testing and validating bug fixes, patches, and BC version upgrades.
  1. System Configuration & Maintenance
  • Perform configuration and setup changes within Business Central (posting groups, dimensions, workflows, approvals, number series, etc.) under supervision or per change control.
  • Maintain user accounts, permission sets, and role centers.
  • Support integration testing for connected applications (e.g., Power BI, WMS, POS, payroll, CRM, banking interfaces).
  1. User Training & Documentation
  • Conduct user training sessions and prepare step-by-step user guides or quick reference manuals.
  • Create and maintain documentation for system configuration, issue logs, and change requests.
  • Support onboarding of new users to ensure proper understanding of BC processes.
  1. Process Improvement & Analysis
  • Work with business users to gather and document business requirements for new features or reports.
  • Identify opportunities for process automation or optimization using Business Central and related tools (e.g., Power Automate, Power Apps, Power BI).
  • Support data validation, reconciliations, and month-end closing activities within BC.
  1. Reporting & Communication
  • Prepare ad-hoc reports or assist users in creating reports using Business Central, Excel, or Power BI.
  • Communicate clearly with non-technical users and liaise between business teams and IT/development teams.
  • Participate in project meetings, upgrades, or rollout initiatives when required.
  • Prepare and distribute monthly report timesheet usage for each client.
  • Reminder upgrade feature, renewal license, renewal support contract to clients.

Skills: Technical Support, Object-Oriented Programming (OOP), IT Consulting