Customer Service English Speaker

Job Description :

• Handle inquiries, complaints, and customer requests via email or chat in English
• Provide accurate information regarding company products or services
• Maintain customer satisfaction by providing fast and precise solutions
• Collaborate with relevant teams to resolve customer issues
• Ensure company service standards are met in every interaction
• Perform follow-ups with customers if necessary

Qualification :

• Minimum education of SMA/SMK, Diploma, or Bachelor's degree from any major
• Possess good English communication skills (oral and written)
• Experience in the customer service field is an added value
• Able to operate computers and office applications (Ms. Office, email, etc.)
• Possess good communication skills, friendly, and patient in facing customers
• Able to work individually or in a team

Skills: Customer Service, Customer Support, Problem Solving, Communication Skills, Call Center, Customer Relationship Management