Server

Uluwatu Estate is a luxury private estate located atop the majestic cliffs of Uluwatu, Bali. We are committed to providing an unforgettable stay experience by blending natural beauty with personalized five-star hospitality service standards. Currently, we are opening opportunities for dynamic, passionate, and detail-oriented hospitality professionals to join our team as Butler/Server. ________________________________________ Main Duties and Responsibilities

1. Personalized Butler Service

• Welcoming guests' arrival in a friendly, professional manner, in accordance with Uluwatu Estate's luxury hospitality standards.
• Handling check-in and check-out processes inside the villa if required, including assisting with guest luggage handling.
• Serving as the primary point of contact for guests to arrange both internal and external activities (such as spa bookings, transportation, or tours).
• Anticipating and understanding the specific needs and preferences of guests throughout their stay.

1. Food & Beverage Service

• Taking guest food and beverage orders accurately, and possessing in-depth knowledge of the served menu.
• Serving food and beverages (breakfast, lunch, dinner, up to snacks) with elegant table setup standards.
• Preparing and serving non-alcoholic beverages as well as basic alcoholic beverages (such as standard cocktails, coffee, or premium tea) upon request.
• Maintaining the cleanliness and tidiness of the dining area, bar, and pantry before and after service.

1. Villa Care & Coordination

• Coordinating closely with the Housekeeping team to ensure villa rooms and public areas are always clean and tidy while guests are out.
• Reporting any damage to villa facilities to the Maintenance team for guest comfort.
• Ensuring all guest logistical needs and amenities inside the villa are always restocked.

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1. Qualifications and Requirements

• Minimum 2 years of experience in the same position (Butler, Server, or Captain) in a 5-star hotel, luxury resort, or exclusive villa.
• Minimum education of Vocational High School (SMK) in Tourism/Hospitality; Diploma (D1/D3) in Hospitality is preferred.
• Must be fluent in Indonesian and English (spoken and written) to communicate with international guests.
• Possess strong knowledge of luxury service standards, table manners, as well as basic knowledge of wine/cocktails.
• Possess a friendly, polite, and customer-oriented personality.
• Flexible with working hours, including willingness to work on weekends, holidays, or shift systems.
• Well-groomed, neat, and professional appearance.

Skills: Microsoft Office, Customer Service, Hospitality Management, Public Speaking, Teamwork, Microsoft Excel, Hotel Reception, Microsoft Word, Housekeeping, Administration