IT Support

Your tasks

• Create the installation steps and checklist to ensure everything is completed correctly.
• Take screenshots, screen recordings, and notes from every process installation.
• Check whether each step works as expected, not just whether it has been completed.
• Monitor and Report errors, problems, or unexpected results during installation.
• Understand the current progress and identify the next steps.
• Track pending tasks and follow up on unresolved issues.
• Provide regular updates on progress, problems, and installation status.

Expected Deliverables

• Installation checklist and progress updates.
• Screenshots, screen recordings, and relevant evidence.
• List of issues, errors, and actions taken.
• List of pending tasks and next steps.
• Installation and testing results.
• Completed and accepted by customer to all documentation report (Installation, Testing (SIT/UAT)

Requirements

• Basic computer and IT knowledge.
• Experience in IT support, software installation, or technical support.
• Good attention to detail and ability to follow instructions.
• Able to think logically and understand step-by-step processes.
• Willing to learn and understand new products or solutions.
• Good communication and documentation skills.
• Able to work independently on assigned tasks and coordinate with the technical team.
• Willing to work on-site at customer locations when required.
• Gain a thorough understanding of Contact Center solution process flows.
• Identify and analyze potential technical issues affecting current operations