Manager (Access & Analytics)

About the company

Join us in leading secure, efficient and customer-focused access services within a dynamic operating environment. This role offers the opportunity to drive operational excellence, digital transformation and data-driven decision-making while working closely with cross-functional stakeholders.

Your tasks

• Lead the end-to-end operations of the PSA Pass Centre, ensuring efficient, secure and customer-focused service delivery
• Drive access governance through robust policies, controls and compliance frameworks
• Lead digitalisation and process improvement initiatives to enhance operational efficiency and user experience
• Use data and analytics to identify trends, improve performance and support business decisions
• Manage projects involving access systems, digital services and operational transformation
• Partner with internal and external stakeholders to deliver secure and practical access solutions
• Oversee risk management, audits and compliance activities to safeguard operational integrity
• Develop and inspire a high-performing team while managing vendor and service partner relationships

Requirements

• Degree in Business, Operations Management, Security Management, IT or a related discipline
• Experience leading operational teams in access control, security, customer service or similar environments
• Strong understanding of governance, compliance, risk management and operational controls
• Experience in digital transformation, process improvement or system implementation projects
• Strong analytical, stakeholder management and communication skills
• Proven ability to balance security requirements with operational and customer needs
• Experience in maritime, logistics, transportation or critical infrastructure sectors will be an advantage