IT Support (English Communication)

1. Receive and resolve IT issues for employees at both the headquarters and branches, covering Computer, Laptop, Mobile, Printer, and Software
2. Manage User Accounts, Email, and access rights to various systems, including tracking IT Tickets
3. Install, maintain, and troubleshoot POS, Receipt Printer, Vending Machine, and IT equipment at branches
4. Perform basic Network maintenance such as Wi-Fi, LAN, Router, and Switch, including CCTV and Access Control
5. Monitor and troubleshoot Internet issues and coordinate with ISPs or Vendors when necessary
6. Provide basic support for NetSuite and Odoo, including verifying data synchronization between POS and ERP
7. Assist in advising and supporting the use of AI Tools such as ChatGPT, Gemini, and Notion AI
8. Manage IT Assets, Hardware, and Software Licenses, including tracking usage and equipment replacement
9. Prepare and update user manuals, SOPs, and IT documentation, including preparing equipment and systems for new employees

Qualifications: Bachelor's degree in IT, Computer Science, Computer Engineering, or a related field 1–3 years of experience in IT Support, Helpdesk, or Technical Support Experience maintaining POS, Network, or Hardware in the F&B / Retail business will be specially considered Experience using Ticketing Systems or Remote Support Tools such as TeamViewer / AnyDesk will be specially considered Able to perform basic troubleshooting on Windows and macOS, as well as iOS/Android Basic understanding of Network concepts such as TCP/IP, LAN/WAN, Wi-Fi, and VPN Interested and ready to learn how to apply AI Tools to increase work efficiency