Technical Sales & Client Services Assistant @ PROWOX

Company Description Prowox is a technology-driven business solutions provider focused on combining global knowledge-based business intelligence with advanced technology services.

Work Location: Lagos, Nigeria

Work Arrangement: Physical

Technical Sales & Client Services Assistant — Prowox International Company Limited

Prowox International Company Limited is seeking a Technical Sales & Client Services Assistant to support client accounts, technical sales, supplier coordination, sales administration, billing, and reporting across its enterprise IT services.

Key Responsibilities

Manage client accounts, enquiries, renewals, recurring requirements, and issue follow-up. Gather client requirements, develop solution options, coordinate pricing, and support proposals for IT, connectivity, cloud, and managed services. Coordinate ISP services, including MTN and Airtel INQ etc, covering quotations, provisioning, renewals, service issues, and reconciliation. Support Microsoft 365, cloud, and related technology services through approved distributors and partners such as Redington and TD Africa among others. Obtain supplier pricing, review commercial terms, and prepare quotations, RFQs, pro-forma invoices, invoices, and renewal notices. Maintain sales and renewal pipelines from client requirements and quotations through purchase orders, delivery, invoicing, collections, and outstanding balances. Reconcile supplier obligations against client billing and collections, and professionally follow up on overdue payments. Work with the company accountant on invoicing, receivables, payables, reconciliations, supporting documentation, and financial records. Maintain accurate records of subscriptions, contracts, renewals, client services/assets, pricing, supplier commitments, and sales documentation. Coordinate with technical teams and external providers to ensure timely delivery, escalating service, commercial, payment, or delivery risks as needed. Prepare periodic management reports on sales, renewals, receivables, supplier obligations, client issues, service status, and pending actions. Support vendor and distributor administration and related technical sales, client-service, sales-administration, and operational activities.

Preferred Skills and Competencies

Good understanding of Microsoft 365, cloud, connectivity, and enterprise IT services. Strong numerical skills and attention to detail in quotations, invoices, pricing, and reconciliations. Excellent written and verbal communication, client-service, and follow-up skills. Ability to manage multiple clients, suppliers, renewals, invoices, and deadlines with minimal supervision. Proficiency in Microsoft Office/Microsoft 365; experience with CRM, accounting, or invoicing platforms is an advantage. High integrity, confidentiality, commercial awareness, accountability, organization, and reporting skills.

Role Objective

Strengthen Prowox’s sales and client-service operations by efficiently moving customer requirements from enquiry and quotation through provisioning, invoicing, collection, supplier settlement, renewal, and ongoing account management.

Remuneration, Benefits & Allowances

Annual remuneration: ₦1,440,000 per annum (₦120,000 per month), subject to applicable statutory deductions. Communication/Data allowance: Support for approved work-related calls and internet/data requirements. Official business expenses: Reimbursement of pre-approved transport and other reasonable expenses incurred on authorized client visits or company assignments. Tools and software: Company-funded access to approved Microsoft 365 and other software or services required for the role. Performance review: Compensation and responsibilities may be reviewed periodically based on performance, expanded responsibilities, and business needs. Learning and development: Access to approved product, vendor, and role-relevant training, subject to business needs and company approval. Leave and statutory benefits: Entitlements provided in accordance with applicable company policies and statutory requirements.

Interested candidates should send a resume to info@prowox.com  

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