Automotive Claims Adjuster- Bilingual

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Responsibilities: Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.

Authorize claims and answer a high volume of inbound calls.

Process and complete all paperwork according to established procedures.

Other Job Duties as assigned.

Qualifications: Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor.

Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution.

Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow.

Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment.

Bilingual proficiency in English and Spanish is required.

High school diploma required

Skills: Excellent communication skills.

Must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers. Analytical ability required

Make decisions based on the contract language for each series that is in force.

Must be able to use good judgment and provided the contract benefits that apply on all claims.

Employee Benefits:   We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.