Assistant Customer Service Manager
Must-have:SAPFinTech
Your tasks
- Injection order management
- Biggest account delivery management
- Interco management
- Ad-hoc b2b deliveries management
Other duties
- To execute Customer Service strategy.
- To deliver performance levels as outlined in the adidas group standards.
- To deliver reliability and responsiveness to customer requests and complaints.
- To create accurate customer Re & Pre-orders in the system.
- To create accurate clearance orders in the system.
- To Call-off existing contract orders.
- To liaise with customers on delivery intake and plan deliveries when required
- To cancel existing SO and repurpose stocks to other customers
- To process and send out the order confirmations.
- To adjust order book according to delivery information and inform customers and sales team on delays.
- To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
- To communicate cross-functional between internal interfaces.
- To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
- To create and process Returns and Claims
- To issue reports to follow up the different CS activities upon request
- To establish adequate interface with Finance, Operations and Omni.
- To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities
- To support In-season / Injection buy consolidation and order creation
- To work closely with Sales to achieve monthly Sales target
- Any other sales operations duties as requested by Sales
Requirements
Knowledge, Skills and Abilities
- Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered
- Outlook: Intermediate to Advanced
- Word: Intermediate
- PowerPoint: Intermediate
- Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
- Excel Macros
- SAP: Intermediate to Advanced (order management, customer master data, billing)
- 3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or
supply-chain related business