customer service agent

Education:

No degree, certificate or diploma.

Work setting:

Retail/wholesale establishment/distribution centre. Business.

Tasks:

• Advise clients on advertising or sales promotion strategies.
• Answer written and oral inquiries.
• Assist in the preparation of brochures, reports, newsletters and other material.
• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Order office supplies and maintain inventory.
• Perform general office duties.
• Sell merchandise.
• Consult with clients after sale to provide ongoing support.

Computer and technology knowledge:

MS Outlook. MS Word.

Area of work experience:

Marketing.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Ability to multitask.
• Dependability.
• Honesty.

Screening questions:

• Are you currently a student?.
• Do you have experience working in this field?.

Experience:

Experience an asset.

Employment terms options:

Day.

Financial benefits:

Mileage paid.

Other benefits:

Free parking available.