Service Delivery Manager

Your tasks

We are seeking an experienced, resilient, and highly capable Service Delivery Manager (SDM) to lead a large-scale IT operations and managed services engagement. The SDM will be accountable for end-to-end service delivery, operational governance, stakeholder management, and leadership of a fully onshore team of 40-50 professionals.

Requirements

The ideal candidate is a proven operations leader with deep technical expertise, exceptional people leadership capabilities, and the ability to manage mission-critical services in a complex and demanding environment.

• Minimum 15 years of IT industry experience.
• At least 5 years of experience in a Service Delivery Manager, or equivalent leadership role.
• Proven experience leading large-scale IT operations or managed services engagements.
• Demonstrated experience managing teams of 40-50 personnel or larger, preferably in a fully onshore delivery model.
• Experience operating within mission-critical, highly available enterprise environments.
• Strong track record of managing complex stakeholder landscapes and executive-level engagements.
• Deep understanding of IT Service Management (ITSM), Application Maintenance and Support (AMS), infrastructure and cloud operations, and service monitoring.
• Strong knowledge of Incident, Problem, Change, Release, Service Request, and Knowledge Management practices.
• Working knowledge of business continuity, disaster recovery, cybersecurity, operational governance, and service reporting.