Premium Site Manager (M/F)

RESPONSIBILITIES:

CDI 35H / 6:30 AM - 2:00 PM

Management and organization:

• Organize and manage the daily activity of the site.
• Supervise, lead, and coordinate the teams assigned to the various service lines (cleaning, hospitality, reception, logistics, etc.).
• Develop or control work schedules based on activity and site constraints.
• Monitor absences, replacements, and human resources needs.
• Support the skill development of teams (training, tutoring, evaluation).
• Lead team meetings and transmit instructions and top-down information.

Operations and quality of service:

• Guarantee the performance of services in accordance with contractual commitments and specifications.
• Control the quality of services performed and implement continuous improvement actions.
• Monitor incidents and implement necessary corrective actions.
• Order equipment and materials to meet contractual commitments.
• Ensure the proper use, maintenance, and traceability of equipment and consumables.
• Ensure the application of Hospitality codes and standards required by the final client on site (attire, posture, reception, service protocol).

Client relations and reporting:

• Act as the operational contact for the client on site.
• Produce necessary reporting (dashboards, activity reports, quality indicators).
• Participate in follow-up meetings with the client and provide advisory support within your scope.
• Escalate difficulties requiring arbitration to the Operations Manager.

Safety, compliance, and hygiene:

• Ensure compliance with procedures, safety rules, and instructions in force on site.
• Ensure compliance with hygiene, safety, and working condition rules (HSCT) by the teams.
• Ensure the application of the group's quality protocols and procedures.

REQUIRED PROFILE:

Experience:

• Proven experience in a similar function managing multi-service teams on site (ideally 2 to 5 years).
• Experience in the cleaning, facilities services, or hospitality sector is appreciated.

Technical skills:

• Fluency in English is mandatory.
• Proficiency in Portuguese is optional.
• Mastery of schedule management and office tools (Excel, Word, messaging).
• Knowledge of hygiene, safety standards, and quality protocols.
• Mastery of Hospitality codes and standards (attire, posture, reception, sense of service) required by the final client.
• Ability to manage activity indicators and produce reporting.
• Notions of budget management and monitoring of orders/equipment.

Personal qualities:

• Leadership and team management skills.
• Rigor, organizational skills, and ability to manage priorities.
• Excellent interpersonal skills and sense of customer service.
• Reactivity and ability to solve problems quickly.
• Autonomy and initiative.
• Strong sense of service and respect for the Hospitality codes expected in a demanding environment.