After-Sales Service (SAV) Technician (M/F) in Office

A world leader in membrane purification and biogas valorization, PRODEVAL relies on more than 30 years of expertise. Anchored in the agricultural world and driven by a future-oriented vision focused on the energy transition, our company offers concrete and immediate solutions to environmental challenges.

We operate in four interdependent industrial fields:

• Biogas purification,
• CO2 liquefaction,
• Green mobility,
• Operator services (maintenance, training, technical support).

With more than 450 employees distributed across several countries, PRODEVAL continues its expansion while remaining faithful to its values: innovation, commitment, integrity, customer service, and open-mindedness.

Joining PRODEVAL means choosing an environment where your talent will be valued and where every day is an opportunity to meet the challenges of tomorrow!

POSITION:

Reporting to the Maintenance department, you play an essential role in the smooth administrative functioning of the activity and in the daily support of technicians.

In this capacity, your main missions will be:

Supporting technicians in their daily work

• Ensuring the processing and follow-up of expense reports on N2F;
• Verifying the compliance of expense reports;
• Organizing appointments in connection with the service provider;
• Preparing mission orders and organizing travel for technicians abroad;
• Ensuring the follow-up of check-in / check-out for traveling technicians;
• Managing personal protective equipment (EPI) for technicians.

Ensuring the administrative management of the activity

• Preparing quotes and orders;
• Performing parts issues in the ERP;
• Compiling data and creating the tracking tables and reporting necessary for the activity;
• Ensuring the filing, distribution, and archiving of administrative documents;
• Ensuring the follow-up and transmission of information to different departments;
• Informing or directing customers according to their requests;
• Transmitting quotes and ensuring the receipt of orders as a back-up.

Ensuring the update and follow-up of the GMAO

• Updating contacts in the GMAO;
• Creating plants in the tool;
• Ensuring the implementation of technician leave and training in DOMMS;
• Keeping up-to-date the customer listings necessary for activity monitoring.

SEARCHED PROFILE

You hold a training level from Bac to Bac+2, ideally in the field of administration, management, or commerce.

Ideally, you have a first experience in administrative assistance within a technical or industrial environment. Experience in order management, customer relations, or the use of management tools would be appreciated.

You are comfortable with IT and office tools and know how to work with different management tools. Knowledge of an ERP, a GMAO, or an intervention management tool is a plus.

You are recognized for your organization, rigor, and reactivity. You know how to manage several subjects in parallel, prioritize your tasks, and ensure reliable follow-up of information.

Your interpersonal skills allow you to communicate easily with different interlocutors, both internally and with customers and service providers. You demonstrate discretion and confidentiality in managing the information entrusted to you.

Proficiency in English is expected to be able to communicate with international interlocutors.

Beyond technical skills, we are looking for a reliable, involved person with a sense of service, who enjoys a versatile position and teamwork.

Do you recognize yourself in this profile? Join our teams!