Hotline Tele-operator (M/F)

About the company

Join PRODEVAL, a growing company where opportunities for advancement are manifold! From your arrival, you will benefit from a structured integration process, designed to support you in your role and your skill development. In a context of strong growth and international expansion, we offer unique perspectives: you could evolve within our foreign subsidiaries, located in the United States, Italy, Spain, Czech Republic, Germany, and recently Brazil. A global leader in membrane purification and biogas valorization, PRODEVAL relies on more than 30 years of expertise. Rooted in the agricultural world and driven by a future-oriented vision focused on the energy transition, our company offers concrete and immediate solutions to environmental challenges:

• Renewable energies
• Energy sovereignty
• Green mobility

We operate in four interdependent industrial fields:

• Biogas purification,
• CO2 liquefaction,
• Green mobility,
• Operator services (maintenance, training, technical support).

With more than 450 employees distributed across several countries, PRODEVAL continues its expansion while remaining faithful to its values: innovation, commitment, integrity, customer service, and open-mindedness. Joining PRODEVAL means choosing an environment where your talent will be valued and where every day... Within the Services, you are the first point of contact for our customers. Your role is essential: welcoming each request, quickly understanding the need, assessing its priority level, and coordinating its handling in order to contribute to the remote troubleshooting of our equipment. In an environment where reactivity, quality of customer relations, and emergency management are decisive, you are a true entry point. Your listening skills, sense of organization, and ability to communicate in French as well as in foreign languages make the difference every day.

Your tasks

Your missions will be as follows

• Receive incoming requests: calls, emails from customers and mobile after-sales service teams, requesting the administrative information necessary to process the request, managing the hotline service mailbox,
• Perform first-level diagnosis: filter requests using a pre-established questionnaire, ensure the request is handled, inform customers that a second level of handling will be performed,
• Transmit 2nd-level diagnostic requests to service technicians
• Provide administrative support for service management

Requirements

This job is accessible to beginners holding a degree in the sought-after field (administrative assistant training such as BTS).

You have an operational level of English. Proficiency in Italian, Spanish, or German will be a real plus.

You enjoy customer contact, know how to manage unforeseen events with calm and reactivity, and are committed to providing fast and adapted solutions. Comfortable in a dynamic environment, you know how to prioritize requests and effectively coordinate exchanges between teams.

Your sense of service, your reactivity, and your interpersonal skills will be essential to succeed in this role.

Beyond your professional experience, we are looking for motivated people who have a sense of commitment and service, with a sensitivity toward renewable energies. Do you recognize yourself in this description? Join our teams!

Other

CDI, 35 hours, Salary according to experience Company based in Valence TGV (Châteauneuf-sur-Isère)

To be filled as soon as possible