Reservation Officer

Prodema Indonesia is currently opening vacancies for the Reservation Officer position.

Qualifications:

• Minimum 6 months of experience in the Reservation Department or Front Office at a 5-Star Hotel or Luxury Villa Management.
• Proficient in operating Property Management System as well as business features on social media (IG/WA Business).
• Fluent in English and Indonesian (oral & written) with elegant copywriting skills to interact with international guests.
• Possess emotional maturity and strong problem solving skills in handling guest complaints or operational constraints in the field.
• Have a deep understanding of local tourist destinations, current activity trends, and the ability to maintain good relationships with external vendors.
• Highly meticulous in administration, possessing good time management to handle multiple tasks simultaneously (replying to messages, data entry, & vendor coordination).
• Able to join immediately and willing to be placed in Kuta, Bali.

Responsibilities:

• Manage room availability across all channels (OTA, Channel Manager, & PMS) and execute upselling strategies to increase ADR (Average Daily Rate) and occupancy rates.
• Handle all incoming messages and comments on Instagram, Facebook, and WhatsApp Business quickly and persuasively to convert inquiries into real bookings.
• Compile and arrange guest activity schedules (itinerary) prior to arrival, including coordination of transportation, tours, restaurants, and other special requests.
• Responsible for responding to and resolving guest complaints received through digital platforms or text messages with fast, empathetic, and professional solutions.
• Coordinate intensively with the operational team to ensure guest profiles and preferences (such as allergies or special celebrations) are perfectly prepared.
• Ensure all guest administrative data in the system is accurate and secure in accordance with company policy.

Skills: Hotel Reception, Hotel Reservations, Administration, Teamwork, Public Speaking, Customer Service, Communication, Microsoft Excel