Technical Support Building Automation & Digital Services (m/f/d) - Remote & On-site

Priva develops sustainable solutions for building automation, energy management, and personal user comfort in the commercial, non-residential, and public sectors. Priva building automation helps owners, project developers, and investors create environments where people feel comfortable while using energy as sustainably as possible. We use our technological know-how and experience to develop building automation solutions that create the perfect climate for any given activity and reduce the ecological footprint of buildings. Our ambition: As a technical contact person, you will accompany our system partners at eye level. You bring not only deep technical understanding but also enjoyment in active exchange – via remote, via email, or on-site. Whether error analysis, training, or commissioning: you ensure that our partners work successfully with our solutions – and that our customer satisfaction remains constantly high.

Your tasks: Technical consulting and service for Priva system partners by telephone and occasionally in person on-site

Receipt of customer reports and malfunctions and recording of service cases via a ticketing system (MS 365 Dynamics CE)

Error tracking/rectification for hardware and software

Processing of service cases via remote access

If necessary, follow-up of timely completion by 3rd Level Support at the parent company in the Netherlands

Preparation and implementation of technical training, e.g., engineering with Priva software; commissioning of projects

Onboarding of system partners: participation in initial guidance of new partners

Collaboration in partner projects > leading technical role in projects during introduction and commissioning

Function tests in the test and production environment during system changes or updates and feedback to product teams

Technical support for the sales organization

Setting up systems for sales support

Creation of documentation and reports

Preparation and participation in trade fairs and partner days

Our requirements: Completed vocational training in electrical or supply technology (HLK/MSR/GLT)

Very good knowledge of TGA/HLK automation

Several years of activity in customer service, for example as a hotline employee, service technician, or project administrator for building automation

Control engineering and DDC knowledge

Expertise in MSR technology (preferably also GLT) for heating/ventilation/air conditioning

Very good IT knowledge (PC and networks)

Knowledge of building automation protocols (BACnet, Modbus, M-Bus…)

Empathy, solution orientation, and communication skills when dealing with technically skilled trade partners

Confident handling of MS-Windows and MS-Office

English skills for technical documentation and support communication

Excellent analytical skills and reliability

We offer Priva offers you an interesting, responsible task in an expanding, owner-managed company. Individual induction will help you quickly gain technical confidence to be able to work independently with a high degree of personal responsibility. We also offer: Technical equipment for your home office

Company car

iPhone also for private use

Share in the business success of Priva

Perspective for further development into a product expert

Start to the weekend on Friday from 2 PM

Interested? Then respond directly via the "Apply" function or send your application to: Priva Building Intelligence GmbH Attn: Christine Runge Tackweg 35 | D - 47918 Tönisvorst

Also via eMail to: christine.runge@priva.com Inquiries at T +49 (0) 2151 65059-200 More information about Priva can be found at www.priva.com/de