Multiskilled Receptionist (M/F)

About the establishment

Hôtel Primo is a hotel establishment located in Colmar, in the heart of Alsace. The hotel welcomes tourist and professional clientele throughout the year. Integrated into the Alsace Travel group, Hôtel Primo operates in a dynamic and developing environment.

Your missions

As part of the reinforcement of our team, we are looking for a Multiskilled Receptionist to ensure the welcome of our clients and participate in the smooth daily operation of the establishment. In this capacity, you will be required to:

• Welcome clients upon their arrival and manage their departure (check-in / check-out).
• Answer telephone calls, emails, and client requests.
• Manage reservations and ensure their follow-up.
• Inform and advise clients on hotel services as well as on activities, restaurants, tourist sites, and events in Colmar and the region.
• Ensure billing, collection, and cash closing operations.
• Handle special requests and potential complaints with professionalism and reactivity.
• Ensure the proper transmission of information with the various departments.
• Ensure the proper maintenance and organization of the reception area.
• Participate in the various tasks necessary for the smooth running of the hotel as part of the multiskilled nature of the position.

Profile sought

Above all, we are looking for a serious, dynamic, organized person with a sense of service. You are comfortable with clientele, autonomous, reactive, and capable of managing multiple tasks simultaneously. A first experience in reception, hospitality, tourism, or customer relations is appreciated. Motivated profiles wishing to evolve in the hospitality sector are also welcome. Mastery of English is indispensable. Proficiency in German is a real asset. Knowledge of a hotel management software (PMS) is appreciated.

Job conditions

• Contract: CDI
• Full time. Possibility of paid overtime. Attendance bonus.
• Location: Colmar (68000)
• Work in variable hours depending on the organization of the establishment
• Work possible on weekends and public holidays depending on the schedule
• Remuneration according to experience and profile
• Employee benefits within the Alsace Travel group

Application

To apply, please send your CV accompanied by a few lines of introduction.