CRM Executive

Job Summary To serve as the main contact between customers and the company, managing professional relationships and ensuring customer satisfaction through effective communication and problem resolution. Responsibilities Manage corporate B2B customer accounts independently to maintain strong business relationships Respond promptly to individual B2C customer inquiries and resolve concerns to ensure satisfaction Communicate clearly with customers to resolve operational issues efficiently Proactively contact customers to collect feedback and identify opportunities to enhance service quality Complete administrative and paperwork tasks accurately during downtime to support team operations Perform additional duties assigned by the Line Manager to support business needs Required competencies and certifications Use basic computer functions, including MS Office Suite, to complete daily tasks efficiently Apply strong communication skills to collaborate effectively with customers and team members Demonstrate willingness to learn new skills and adapt beyond current job scope as needed