Privacy, Regulation & Operations Manager (Junior)

Your tasks

Are you at the start of your career and want to see how privacy and digital regulation work in practice? As Privacy, Regulation & Operations Manager you will be part of our operations team and handle the day-to-day regulatory work we do for our clients as their representative and service provider – from data subject requests and complaints to authority inquiries and incident notifications. At the same time, you help keep our internal operations running smoothly. You will be guided by experienced lawyers and privacy professionals and gain hands-on experience across the GDPR, UK GDPR, NIS 2, the DSA, the EU AI Act and other frameworks.

Regulatory operations

• Handle data subject requests (access, erasure, rectification, objection etc.) received on behalf of our clients – from intake and identity verification to forwarding, tracking deadlines and communicating with data subjects;
• Process complaints and inquiries from individuals, and support communication with supervisory authorities and other regulators;

• Support clients with personal data breach and incident reporting, including preparing and tracking notifications within the applicable deadlines;
• Monitor deadlines and escalations and make sure every case is documented completely and accurately in our systems;

• Prepare standard correspondence and documents using our templates and help improve them.

Operations support

• Support client onboarding, including collecting and verifying client information and setting up services;
• Help maintain client records, registrations and internal databases;

• Contribute to improving our processes and workflows and give feedback to our product team on how our tools can work better;
• Support the team with research on regulatory developments and ad-hoc projects.

Requirements

Required

• Very structured and reliable way of working
• Excellent English (written and verbal);

• Tech-savvy and comfortable working with ticketing, CRM or case management tools;
• Fast learning and openness to new and changing tasks;

• Humour and the ability to make others laugh and to inspire.

Advantageous

• First practical experience in a law firm, privacy consultancy, DPO office, compliance or operations team;
• Experience with handling data subject requests, complaints or incident notifications;

• Interest in the evolvement of the regulatory landscape;
• Privacy certification (e.g. CIPP/E) or the motivation to obtain one;

• Any additional language skills besides English and an international background.

What we offer

• Junior position with broad, hands-on exposure to real regulatory work for international clients;
• Mentorship from experienced lawyers and privacy professionals and grow in a multidisciplinary team;

• Hybrid work environment fitting your preferences;
• Budget for relevant educational opportunities and certifications;

• Take pride in knowing you are delivering some peace of mind to businesses around the world and contribute to the accessibility of privacy and digital rights for millions of people.

Other

The role is hybrid with our office in Vienna. Remote work is possible, however you should be located in the EU, the UK or Switzerland.