Operations Manager - Store

Ensure that the incoming and outgoing merchandise processes* to the business unit are carried out correctly, taking care of the quality of the merchandise. Receives merchandise according to service agreement, Arrangement, Amounts, Volumes / KPIs: Inventory differences, Inventory reliability, Clarifications made on time. Guarantee that the merchandise is available* for the partner on the sales floor, through correct squaring, certifications, and timely and quality replenishment and restocking. / KPIs: Denied at Origin, Denied with stock in store, Partner complaints regarding denied items, Sales by Caja 12. Perform clarifications of inventory differences* in a timely manner. / KPIs: Inventory differences, Inventory reliability, Clarifications made on time. Control the correct operation of all store warehouses,* with reliable inventories and correct processes. / KPIs: Inventory differences, Inventory reliability, Clarifications made on time, Denied with stock in store warehouses. Monitor the times, % of replenishment, and delivery quality* of all merchandise supplied from Aduana and Caja 12. / KPIs: Real time vs offered and % of self-payment. Monitor that the conditions of all store facilities are correct* to provide security, cleanliness, and functionality to partners and collaborators. Control the generation of shrinkage, non-conforming goods, and MNA,* complying with processes and policies. / KPIs: 9MNA inventory, Store MNA ranking, best practices implemented. Monitor all inventory results,* to act upon and correct the areas and processes that generate differences. / KPIs: Improvements implemented. Janitorial services clean general areas and not per department; that is done by the personnel of each area. Measure the quality and quantity of meters that the cleaning staff covers in - bathrooms, areas, and central aisles. Define the minimum operating staff for each store. Control the productivity of each area through a profitability ranking. And certify their personnel with the best practices established by the committees. Here, the self-payment bonus policy applies. Starting from the standard or average, from 21.% upwards, that generates profit, but from 21% downwards, it generates a loss, and with the payment made for bonuses, the balance of profit or loss per department must be checked.

Schedule: Monday to Sunday, rotating schedule, day off during the week.

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 5 years of experience
• Languages: English
• Age: between 30 and 45 years
• Knowledge: Coordination capacity, Personnel management, Inventory, Kpis, Operations

Keywords:

lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, operations, operaciones, boutique, tienda, store, establecimiento, bazar, bazzar