Senior Business Operations Officer

Your tasks

• Conduct thorough reviews and provide ocompany's administrative and operational activities, including villa and restaurant business units.
• Understand and oversee the entire villa operational process, from reservations, booking management, and payment monitoring to guest arrival coordination and daily operations.
• Manage and monitor online travel agency (OTA) platforms through Extranets, including Booking.com, Airbnb, Agoda, and other relevant platforms, ensuring accurate reservations, room availability, pricing, and property information.
• Supervise and monitor villa operations teams to ensure all tasks are performed in accordance with established SOPs, service standards, work schedules, and company targets.
• Oversee restaurant administration and daily operations, including interdepartmental coordination, operational activity monitoring, cost control, and service quality to ensure smooth restaurant operations.
• Monitor and ensure the accuracy, completeness, and proper organization of accounting documents, including invoices, payment records, transaction documents, and basic financial reports.
• Supervise the purchasing process, from purchase requests and price comparisons to vendor selection, order monitoring, and follow-ups to ensure the timely procurement of goods and services.
• Coordinate with finance, project, villa operations, restaurant, purchasing and other relevant departments to ensure administrative and operational activities comply with established SOPs, company policies, quality standards, and deadlines.
• Prepare and review regular reports covering villa and restaurant operations, reservations, revenue, expense, purchasing activities, and company administration.
• Monitor operational team performance, identify operational issues, conduct evaluations, and recommend improvements to enhance efficiency, productivity, and service quality.
• Ensure effective communication and coordination across all business units and follow up on operational issues until they are fully resolved.

Requirements

• Minimum 2-3 years of experience in adminis, or finance (preferably in property/villa industry)
• Basic understanding of accounting and boos, cash flow, basic reporting)
• Experience in purchasing/procurement is a
• Familiar with handling villa or property
• Proficient in Google Docs and Spreadsheet
• Strong organizational and multitasking sk
• Detail-oriented with strong administrativ
• Able to work independently as well as in
• Good communication skills
• Honest, responsible, and with high integrity

Skills:

• Process Improvement
• Business Process Optimization
• Operations Management
• Project Management
• Operational Strategy
• Performance Management
• Key Performance Indicators (KPI)
• Data Analysis
• Resource Allocation