Installation Technician
Key Responsibilities and Duties
Installation and commissioning
- Install, assemble, set up and commission packaging machines, lines and ancillary equipment at customer premises in line with technical drawings, manufacturer specifications and company procedures.
- Carry out mechanical, electrical, pneumatic and basic control connections required to bring equipment into safe working order.
- Test, calibrate and fine-tune installed equipment to achieve required performance, output and quality before handover.
- Conduct functional checks and trial runs with the customer, and obtain sign-off on completed installations.
- Servicing, maintenance and repair
- Perform scheduled preventive maintenance and servicing of installed equipment to minimise downtime and extend equipment life.
- Diagnose faults and carry out corrective repairs promptly, sourcing and fitting the correct spare parts.
- Respond to breakdown call-outs and provide timely on-site and remote technical support.
Customer support and training
- Demonstrate correct and safe operation of equipment, and provide basic operator training to customer staff at handover.
- Build professional relationships with customers, representing Yes Pac courteously and competently on every site visit.
- Advise customers on correct use, settings, consumables and maintenance to maximise equipment performance.
Documentation and reporting
- Complete installation, service and job reports accurately, including parts used, time, test results and customer sign-off.
- Maintain records of equipment history, warranty work and recurring issues, and feed field findings back to the technical team.
- Keep tools, test equipment, vehicle stock and personal protective equipment in good order and properly accounted for.
Health, safety and quality
- Work strictly in accordance with health-and-safety regulations, risk assessments and safe systems of work at all times, on site and in transit.
- Identify and report hazards, near-misses and quality concerns, and never leave equipment in an unsafe condition.
- Uphold company quality standards and contribute to continuous improvement of installation and service processes.
Minimum Entry Qualifications
To be eligible to apply, a candidate must meet all the following minimum requirements:
- Academic/technical: An HND or Diploma in Mechanical, Electrical, Mechatronics or Industrial Engineering, OR a recognised technical/vocational qualification (NVTI, City & Guilds or equivalent) in a relevant trade together with WASSCE/SSSCE passes including Mathematics and English.
- Experience: A minimum of 2–3 years’ relevant hands-on experience in the installation, servicing or maintenance of industrial machinery or equipment.
Key Performance Indicators
- Installations completed on schedule, to specification and with customer sign-off (first-time-right rate).
- Equipment uptime and reduction in repeat/return visits for the same fault
- Response and resolution times for service call-outs and breakdowns.
- Accuracy and timeliness of job reports and documentation.
- Customer-satisfaction feedback and adherence to health-and-safety standards (zero preventable incidents).
Location: Accra
Salary: Attractive