Assist Manager /Manager, Community Engagement & Partnerships

Role Purpose

Lead PCSS’s communications, community engagement and partnership initiatives to strengthen public awareness, stakeholder relationships and support for our services and beneficiaries.

Key Responsibilities

• Develop and implement communication and engagement plans aligned with PCSS’s priorities.
• Manage the website, social media, newsletters, publications, campaigns and stakeholder communications.
• Develop compelling content, impact stories and publicity materials while maintaining consistent branding and messaging.
• Support media enquiries and issue or crisis communications with management.
• Monitor communication performance and recommend improvements.
• Plan and deliver community outreach activities, campaigns, roadshows and events.
• Work with service teams to understand community needs and accurately represent PCSS’s programmes.
• Build and maintain partnerships with corporations, churches, schools, community groups, public agencies, funders and social service partners.
• Develop partnership proposals and presentations, follow up on commitments, maintain records and monitor outcomes.
• Supervise team members and manage projects, budgets, procurement and vendors.
• Report on outcomes and risks, and ensure compliance with confidentiality, data protection and safeguarding requirements.

Requirements

• Bachelor’s degree in Communications, Public Relations, Marketing, Business, Social Sciences, Community Development or a related field.
• At least five years of relevant experience, including supervisory or project-leadership experience.
• Strong writing, presentation, stakeholder management and relationship-building skills.
• Experience in digital communications, social media, branding and campaign execution.
• Strong planning and project management skills, with the ability to manage multiple priorities.
• Experience in the social service, non-profit or community sector is advantageous.
• Willingness to support activities outside regular office hours when required.

We are looking for a hands-on and collaborative manager who can think strategically, communicate sensitively and translate engagement opportunities into meaningful initiatives.