Guest Experience Ambassador
Must-have:MobileAI
Job Description & Requirements
Job Details (Here’s what you can expect!)
- 5 days’ work week and overtime
- Duty Meal allowance and uniform allowance
- Attractive incentive and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave
Job Responsibilities:
- Welcome guests warmly and assist with check-in/check-out via kiosks or mobile platforms.
- Guide guests through tech-enabled services including voice AI, mobile keys, and service robots.
- Handle VIP arrivals, special requests, and personalized experiences.
- Respond to guest inquiries and requests promptly, ensuring satisfaction and proactive follow-up.
- Monitor guest feedback channels and escalate service gaps or improvement opportunities.
- Support lobby operations, queue management, and guest flow during peak periods.
- Coordinate with Housekeeping and Engineering for room readiness and issue resolution.
- Maintain guest profiles and preferences for future personalization.
- Uphold PDPA compliance and guest confidentiality at all times.
GENERAL DUTIES
- Monitor and respond to guest engagement tools (e.g., Aiello, Stayplease).
- Assist with robot delivery operations and troubleshoot basic guest-facing tech.
- Maintain cleanliness and order in public areas, ensure signage and wayfinding are clear.
- Support service recovery efforts and escalate unresolved issues to supervisors.
Job Requirements:
- Passionate individuals who love customer service
- Communicate fluently in English
- Independent and work well in a team
- Work on weekends and public holidays
- Work day shifts and night shifts