BUSINESS OPERATIONS & CRM MANAGER
We are looking for a highly organized and system-oriented Business Operations & CRM Manager to take ownership of business process coordination, Bitrix24 CRM development, and operational monitoring across departments.
Manage the setup, development, and effective use of Bitrix24 CRM.
Ensure business processes are properly reflected in the CRM and consistently followed.
Monitor task management, CRM usage, and deadline compliance across departments.
Coordinate and monitor key departmental KPIs and operational metrics.
Collect and analyze data from the CRM and other relevant sources.
Prepare monthly Management / Operations Reports for company leadership.
Identify operational issues, delays, process bottlenecks, and deviations from established processes.
Develop recommendations for process optimization and operational efficiency.
Coordinate processes and tasks across different departments.
Ensure new processes and process changes are properly reflected and implemented in the CRM.
2–4 years of experience in Operations, Project Management, Business Analysis, CRM Management, Process Management, or a related field.
Bachelor's degree in Business Administration, Management, Economics, Data Analytics, or a related field.
Strong ability to understand, structure, and analyze business processes.
Experience working with CRM systems.
Good knowledge of Excel / Google Sheets.
Strong data analysis and reporting skills.
Excellent organizational skills and attention to detail.
Ability to work independently and take ownership.
Strong communication and coordination skills.
Ability to identify problems and proactively propose solutions.
Nice to Have
Experience with Bitrix24.
Experience working with KPIs and performance metrics.
Experience in Business Process Mapping or process optimization.
Experience creating dashboards and management reports.
Familiarity with automation tools.
Who We Are Looking For
We are looking for a professional who will go beyond CRM administration and help build a more structured, measurable, and accountable working environment , where processes, tasks, and results are visible and management can make informed decisions based on reliable data.