Helpdesk Administrator

About the company

An exciting opportunity has arisen for a permanent Help Desk Administrator to join our client in their established family run business in Brentwood.

Your tasks

Reporting to the Help-desk Manager, you will be responsible for assisting the help-desk team and become an integral part of the team by building relationships with both clients and contractors within the business.

Your main duties will be to ensure that all jobs are processed within a timely manner by updating the systems with complete transparency whilst controlling and updating any critical issues daily and dealing with challenges in a proficient way whilst still managing to hit business KPIs.

Duties will include

• Managing your own assigned client accounts
• Developing good knowledge of all existing clients
• Supporting contract managers
• Organising internal phone system amongst the team
• Allocating engineer appointments
• Answering all calls within 4 rings
• Resolving client queries
• Processing correspondence and certificates
• Scanning documents
• Updating subcontractor forms
• Dealing with contract renewals
• Processing weekly engineer service sheets
• Any other duties as and when required

How to apply

If you have the relevant skills and abilities for this role, do not delay, apply today

Other

Due to the rural location of this role, own transport is adventagous.

Hours Monday to Friday: 8.30am - 5.30pm