Information Technolgy Support Technician

IT Support Technician

We are looking for an experienced and customer-focused IT Support Technician to join our team. The successful candidate will be responsible for providing technical support to employees, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and end-user devices.

Key Responsibilities:

• Provide first-line and second-line technical support to users through phone, email, remote access, and on-site assistance.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner.
• Configure and support Windows operating systems, Microsoft Office 365, email accounts, and common business applications.
• Create, update, and manage user accounts, permissions, and access rights in accordance with company policies.
• Monitor and respond to IT support requests and incidents through the ticketing system.
• Maintain accurate records of IT assets, configurations, and support activities.
• Support basic LAN/WAN, Wi-Fi, VPN, and network troubleshooting.
• Escalate complex technical issues to the appropriate IT teams or vendors when required.
• Assist with IT projects, system upgrades, software installations, and preventive maintenance.
• Ensure compliance with company IT security policies and procedures.
• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support or a similar role.
• Good knowledge of Windows, Microsoft 365, hardware, networking, and troubleshooting.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Good command of English; Arabic is an advantage.
• Professional certifications such as CompTIA A+, Network+, Microsoft, or ITIL are preferred but not mandatory.