Clinic Counter Assistant / nurses

Job Summary You will provide front-of-house and administrative support, assist with clinical room preparation and equipment operation, and manage patient communications including after-hours inquiries to ensure smooth clinic operations and excellent patient service. Responsibilities Greet and check in patients, verify identity, and update medical records or insurance panel profiles accurately Manage appointment scheduling, register new patients, and process billing, payment collection, and insurance claims efficiently Prepare and tidy consultation rooms between patient visits, ensuring cleanliness, hygiene, and full stock of necessary supplies Operate and maintain the uroflowmetry machine, guiding patients through the procedure safely and correctly Label and dispense medications under specialist supervision following clinic protocols Respond promptly and professionally to patient inquiries via phone and WhatsApp during office hours Monitor and reply to urgent patient WhatsApp messages after hours on a rostered basis to support booking requests and clinic follow-ups Required competencies and certifications Minimum GCE O-Level, N-Level, or relevant healthcare support certificate (e.g., NITEC in Nursing or Healthcare Services) Preferred competencies and qualifications Prior experience working in a specialist clinic, preferably in Urology, General Surgery, or Nephrology Comfortable operating clinical equipment such as uroflow meters and managing data entry in clinic management systems Excellent written communication skills for professional patient interactions via WhatsApp Ability to maintain high hygiene standards and follow infection control guidelines when preparing consultation rooms Flexibility to check and respond to patient messages outside standard operating hours Other Information Working Hours & Remote Coverage In-Clinic: Standard operating hours (Monday to Friday, half-day Saturdays) Remote: Rostered or designated after-hours WhatsApp message monitoring and response during evenings or weekends