Senior Nurse Manager

Your tasks

To lead, coach and maintain a high level of operational efficiency including quality care and service standards and also required to participate in projects relevant to elderly care as well as develop further through continuing education. This role combines strategic management responsibilities with hands-on clinical expertise, training, and management of professional development of the nursing team.

1.0 Management 1.1 Have oversight over all work areas in the Nursing Department and be involved to understand any shortcomings and intervene as necessary professionally for best outcomes.

1.2 Understand that you are the overall ground Nursing Leader in-charge for the Nursing Departments operations in the Nursing Home (NH), and function fully and effectively to fulfil the responsibilities of overall ground Nursing Leader in-charge.

1.3 Oversee the multi-disciplinary care team members and service providers ensuring effective and professional communications and work processes, delivering best customer and client care which is also cost-effective.

1.4 Promote and facilitate all work communications by fellow staff and self to be appropriately and professionally managed. Avoid unnecessary and inappropriate communications, advise staff on correct approaches and appropriate use of communications platforms leading towards harmony and professionalism at work areas.

1.5 Highlight to Supervisors promptly and appropriately of required areas, and work professionally to effectively attend to issues and resolve matters promptly.

1.6 Be a role model to empower and manage the Care team members to be excellent on work initiatives, proactive with systems and processes, adopt problem solving approaches, fostering sense of ownership and responsibility in all of their work areas.

1.7 Work towards quick and effective resolutions for issues that arise at work, and attend to complaints and feedback efficiently using best professional Problem-Solving approaches.

1.8 Monitor and evaluate the performance of Nursing Dept. staff members and service providers, providing feedback and professional interventions to improve service delivery.

1.9 Be responsible for the compliance of all nursing standards and requirements stipulated by the Ministry of Health, Singapore Nursing Board and Agency for Integrated Care.

1.10 Provide leadership and effective management for the Nursing Department, monitor and evaluate the performance of care team staff members, provide timely feedback and coaching to improve service delivery. 1.11 Regularly review existing and emerging work needs, to arrive at and manage work processes to establish best systems and solutions for smooth work operations.

1.12 Proactively identify work problems and work with Supervisors towards best and effective solutions.

1.13 Promote and ensure smooth coordination with the other departments/Institutions towards best work processes and service

delivery.

1.14 Draw up short and long-term plans with Supervisors (e.g. annual and 5-yearly plans) to effectively plan and accommodate trends and emerging needs in residential nursing and Nursing Home care.

2.0 Ensure Best Quality Care 2.1 Regularly review and assess that care delivery is of highest possible quality, rendered professionally via appropriate care planning and by appropriate professional follow-ups and interventions.

2.2 Enforce professional and best practices in patient care provisions, including but not limited to Infection Prevention and Control, Medication Management, Quality Improvement, Safety procedures and regularly conduct audits via audit teams to ensure compliance.

2.3 Professionally promote and manage System level and Staff level Quality Improvement initiatives, always reviewing and considering the former as the preferred choice towards sustaining improvement initiatives and efforts in the long run.

2.4 Routinely evaluate staff care practices, procedures, required activities and outcomes, identify areas that need effective attendance, form and manage required work teams, provide guidance and bring about Continuous work improvements.

2.5 Manage and lead multidisciplinary team meetings and discussions to resolve healthcare issues impacting patient care and service delivery.

2.6 Analyse trends and changing needs of the residents in institutional settings, and plan nursing care based on changing trends and best care practices.

2.7 Stay current with advancements in nursing care and integrate evidence-based practices into patient care.

2.8 Manage and respond to Nursing Home emergencies and provide guidance to nursing staff during critical situations towards best outcomes.

2.9 Actively oversee and participate in all Projects, New initiatives, and Activities of the Nursing Department for excellent professional outcomes.

3.0 Training and Professional Development 3.1 Ensure high commitment to ongoing training and professional development for Care staff and others. Assist Supervisors in drawing Training Framework for the NH, and manage all required training with best processes and systems resulting in professional outcomes of high standards.

3.2 Provide training and ongoing education to care staff to enhance their skills and knowledge in the best way possible.

3.3 Identify training needs and organize educational workshops for nursing staff to enhance their clinical skills and knowledge.

3.4 Demonstrate highly developed clinical skills and act as clinical advisor and educator to the team and actively help in the continuous upgrading of care standards.

3.5 Mentor and support new and struggling nurses/care staff, helping them to adjust and thrive in their roles and support staff in their career advancement opportunities within the NH.

3.6 Ensure delivery of best Patient-Centred Care by bringing about proactive Professional Care Teams, and by best family/NOK involvements. Facilitate and ensure resident issues are addressed via best professional practices (e.g. MDM discussions, PPC discussions).

3.7 Participate actively in continuing education programs, medical products evaluation and nursing research to keep pace with professional trends and practices.

4.0 Other Duties Any other duties as assigned by Supervisors.

Requirements

• Diploma or Degree in Nursing or Professional Qualifications
• At least 5 years in nursing with experience in a management role (lesser exposure/experience may be considered on a case-by-case basis).
• Registered with Singapore Nursing Board, with valid Practising Certificate