Solutions Engineer – Enterprise Compute

About the company

Pragmatike is recruiting on behalf of a fast-growing company specializing in GPU computing and cloud infrastructure, serving large enterprise clients running demanding AI and compute workloads.

Your tasks

As a Senior Solutions Engineer, you will be responsible for the technical dimension of relationships with large enterprise clients, from the pre-sales phase through onboarding, and throughout production use.

You will work closely with clients, account managers, as well as product and infrastructure teams, to ensure that clients can successfully deploy, run, and scale their workloads.

• Drive large enterprise client onboarding: manage access, networking, storage, server delivery, and initial workloads, up to production deployment.
• Be the primary technical point of contact for large enterprise clients: understand and diagnose issues before escalating them to SRE or engineering if necessary.
• Follow technical incidents through to resolution: provide context to internal teams, coordinate communication, and ensure issues are correctly closed.
• Support pre-sales activities: conduct technical discovery, solution design, sizing, demonstrations, and POCs alongside the sales team.
• Design and lead POCs with clear technical success criteria, and help clients transition from evaluation to production.
• Hands-on debug client workloads, including inference and multi-GPU workloads, in direct collaboration with client engineering teams.
• Proactively monitor account health: identify technical risks, communicate incidents and RCAs, track availability, and detect potential issues before they become blockers.
• Work cross-functionally with Account Management, Product, SRE, and Engineering to translate client needs into effective technical solutions.
• Improve the large enterprise client experience by identifying recurring technical issues and creating better onboarding and operational processes.

In this role, you will become the technical reference for a portfolio of large enterprise clients.

You will be required to independently manage client onboarding, technical discovery, POCs, workload troubleshooting, and account health monitoring, in close partnership with sales and infrastructure teams.

The goal is simple: for clients to get their workloads running quickly, succeed sustainably in production, and benefit from a solid technical partner throughout their journey.

Requirements

This highly autonomous and operational role is intended for someone who enjoys solving complex infrastructure problems and taking full responsibility for the customer experience.

• 5 or more years of experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or in a similar client-facing technical role.
• Experience with cloud infrastructure, GPU infrastructure, AI infrastructure, or enterprise computing.
• Strong practical knowledge in:
• Linux
• Virtual machines
• Kubernetes
• Networking
• Storage
• NVIDIA GPU
• Ability to diagnose complex infrastructure and AI workload issues alongside experienced engineers on the client side.
• Experience conducting technical demonstrations, POCs, implementations, or enterprise deployments.
• Solid understanding of production infrastructure and the ability to distinguish client-side issues from those belonging to SRE or engineering.
• Excellent communication skills and the ability to clearly explain complex technical concepts to both technical and non-technical interlocutors.
• Highly proactive and autonomous: you know what needs to be done next without waiting for instructions.
• Strong sense of ownership: you follow issues through to resolution instead of simply passing them to another team.
• Comfortable in a dynamic environment where processes are still being built.
• Fluent English is ESSENTIAL and French is preferred.

Other

*Location: Remote Contract type: Freelance Start date: As soon as possible Experience: 5 years + Languages: Fluent English required and French Sector:** Cloud infrastructure / GPU computing / AI infrastructure

Pragmatike is an equal opportunity employer and is committed to providing equal employment opportunities to all candidates without discrimination. We recruit on behalf of our clients and prohibit all discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, termination, layoff, recall, transfer, leaves, compensation, and training.

We are committed to a fair and inclusive recruitment process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and implement reasonable safeguards to secure your information. Your data may be shared with our clients as part of the review of your application, but will not be disclosed to third parties outside of the recruitment process.