SEND Stage 1 Complaints Lead – Somerset

SEND Stage 1 Complaints Lead

Location: Somerset Rate: £370 per day Working Arrangements: Remote or hybrid, to be discussed directly with the successful candidate

Pertemps Social Care is currently recruiting for a SEND Stage 1 Complaints Lead to work with a local authority in Somerset. The successful candidate will lead on the management and resolution of Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in accordance with statutory guidance, local policies and best practice.

Key Responsibilities

• Manage and coordinate all Stage 1 SEND complaints from acknowledgement through to resolution.
• Investigate complaints thoroughly, gathering and reviewing relevant information, records and evidence.
• Prepare clear, accurate and professional Stage 1 complaint responses within agreed timescales.
• Communicate effectively with parents, carers, schools and professionals throughout the complaints process.
• Identify key issues, concerns and learning arising from complaints.
• Work collaboratively with services and partner agencies to resolve concerns at the earliest opportunity.
• Ensure complaints are considered fairly, objectively and consistently.
• Escalate complex or high-risk cases to the Senior Inclusion Lead where appropriate.

Requirements

• Strong knowledge of SEND legislation, guidance and processes.
• Experience of investigating complaints or resolving complex concerns.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities and work to deadlines.
• Experience working within a local authority, education or SEND service is desirable.
• Knowledge of statutory complaints procedures and dispute resolution processes is desirable.
• Experience working with families and multi-agency partners is desirable.

Why work through Pertemps?

By applying through Pertemps, you’ll benefit from:

• A dedicated consultant with access to roles nationwide and available whenever you need support
• A simple online registration process
• Attractive referral schemes and incentives
• Ongoing compliance fully managed for you
• Prompt and reliable payroll
• …and much more!

To discuss this role in more detail, please contact Freya Joseph on or email .