Return Junior Supervisor

Company Description Power Commerce Asia is a leading e-commerce omni-channel enabler and supply chain management company based in Indonesia. Power Commerce Asia offers end-to-end solutions and services to empower brands, bring products to the global market, transform businesses, and also serves as a Business Advisor.

Responsibilities:

• Monitor and ensure smooth execution of return receiving processes
• Monitor SKU accuracy, quantity, item condition, and return reasons during the receiving process
• Monitor return transactions and ensure accurate system updates
• Ensure returned goods are properly segregated by condition and status
• Monitor and classify returned goods into Good, Damaged, Expired, and Rejected categories
• Monitor pending and overdue return processes and ensure timely resolution
• Monitor and investigate discrepancies related to quantity, SKU, and item condition
• Monitor the process of putaway, disposal, and relocation of returned goods according to the applicable procedures
• Coordinate with Inventory, QC, CS, and relevant departments to resolve return-related issues
• Manage manpower allocation and workload distribution based on operational requirements
• Monitor the return and staging areas to ensure proper organization and operational efficiency
• Prepare daily return monitoring reports and track key operational performance indicators
• Conduct daily team briefings, coaching, and performance monitoring to ensure operational standards are maintained
• Identify and support the implementation of process improvements to improve return efficiency, accuracy, and productivity

Requirements:

• Minimum Diploma (D3) or Bachelor’s degree (S1), preferably in Logistics, Industrial Engineering, Operations Management, or a related field
• Minimum 5 years of experience in warehouse or logistics operations, with experience as a Leader, Supervisor, or core operational team member
• Strong understanding of warehouse operations, particularly outbound, picking & packing, storage, returns, and inventory control
• Familiar with Warehouse Management Systems (WMS), barcode scanners, and other warehouse operational tools
• Strong leadership, communication, coordination, and problem-solving skills
• Detail-oriented, disciplined, and able to work effectively in a fast-paced operational environment
• Able to manage multiple priorities and work toward operational targets and deadlines
• Willing to work in a warehouse environment and adapt to operational requirements, including shift arrangements if needed

If you're interested, you can apply for this job here or send your CV to recruitment (@) powercommerce.asia with the email subject: "Applicant: [Position] - [Full Name]"

Thank you!

Skills: Customer Service, Warehouse Management, Teamwork, Microsoft Word, Store Operations, Logistics Management, Microsoft Office, Microsoft Excel, Stock Opname, Inventory Management