Key Account Management

Your tasks

• Manage and grow strategic client accounts by building trusted partnerships and delivering tailored business solutions
• Understand clients' business goals, challenges, and market trends to provide strategic recommendations and maximize business opportunities
• Develop and execute account growth strategies to increase revenue and maximize the value of Power Commerce Asia's services
• Collaborate with cross-functional teams, including Logistics Operations, E-Commerce Operations, Marketing, and Finance, to ensure seamless project execution and excellent service delivery
• Prepare regular business reviews, performance reports, and actionable insights for clients
• Identify opportunities to expand existing accounts through upselling and cross-selling initiatives
• Lead client meetings, business reviews, and project discussions while ensuring timely follow-up on agreed action plans
• Address client concerns proactively by coordinating with internal stakeholders to deliver effective solutions
• Ensure projects are delivered on time and in accordance with agreed service levels and client expectations
• Stay up to date with marketplace trends, digital commerce developments, and competitor activities to identify new business opportunities

Requirements

• Bachelor's degree in Business, Marketing, Management, Communications, or a related field
• Minimum 4 years of experience in Key Account Management, Account Management, Client Success, or a similar role
• Strong understanding of e-commerce operations, digital marketing, marketplace ecosystems, and warehousing is preferred
• Excellent communication, presentation, negotiation, and relationship management skills
• Strong analytical skills with the ability to interpret business performance and sales data
• Proficient in Microsoft Excel and PowerPoint
• Proven ability to manage multiple projects and priorities in a fast-paced environment
• Customer-focused with excellent problem-solving, stakeholder management, and project coordination skills
• Proficiency in English, both written and spoken, is an advantage

How to apply

If you're interested, you can apply for this job here or send your CV to recruitment(atpowercommerce.asia with the email subject: "Applicant: [Position] - [Full Name]"