E-Commerce Operation Officer

Responsibilities:

1. Replying to chats and discussions
2. Processing orders and monitoring shipping statuses
3. Handling customer complaints and reviews
4. Creating store promotions and campaign submissions on marketplaces
5. Uploading new products
6. Monitoring stock allocations

Qualifications:

1. Proficient in MS Excel operation
2. Good understanding and execution of all promotion features on Marketplace (Shopee, Tokopedia, Lazada, Blibli, TikTok Shop
3. Proficient in English, both written and verbal
4. Experienced in using channel management systems (a plus)
5. Experienced in using channel relationship management (a plus)

Skills: E-commerce, Attention to Detail, Microsoft Excel, Communication Skills, Marketing Strategy, Microsoft Office