Senior Member Services Officer (Pensions)

About the company

Positive Employment is currently recruiting for a Senior Member Services Officer for our client, a local government organisation based in Wiltshire.

Your tasks

The successful post holder will support the Member Services Manager with workload management across the Member Services team, acting as the first point of escalation for queries while carrying out complex Local Government Pension Scheme (LGPS) benefits administration.

Duties and Responsibilities but not limited to

• Act as the first point of contact for escalated pension queries from the team, resolving them or recommending solutions to the Member Services Manager
• Support the Member Services Manager to monitor workflow volumes and reallocate or reprioritise work where needed
• Check and authorise retirement, transfer and death benefit cases, and quality check the work of officers
• Calculate and pay complex retirement benefits, including tax-free cash options and AVCs, and provide retirement and death benefit estimates
• Process death benefits efficiently, providing closure for relatives and avoiding overpayments
• Process complex aggregation and concurrent employment calculations, explaining options to members
• Calculate Club and Non-Club transfers in and out of the Fund, including QROPS transfers, carrying out due diligence checks to prevent pension liberation
• Calculate pension sharing on divorce estimates and implement pension sharing orders
• Investigate complaints and prepare case summaries for review
• Support the review of benefit procedures, documentation and letters on Altair, and help design and deliver team training
• Complete manual calculations for legislative changes not yet updated on the system, and assist with software testing
• Provide cover for the pension enquiry helpdesk and handle complex cases at pension clinics

Requirements

Personal Requirements

• PMI Qualification in Pensions Administration (QPA), CIPP Degree in Pensions Administration & Management or equivalent technical qualification
• Minimum of 5 years’ experience administering a large final salary pension scheme, with detailed knowledge of the LGPS Regulations or a similar scheme
• Significant experience of computerised pension systems, particularly Altair
• Ability to interpret complex legislation and explain it in simple terms
• Excellent numerical, communication and interpersonal skills
• Ability to work quickly and accurately in a pressurised environment
• Excellent Microsoft Office skills, including Outlook, Word and Excel
• A strong customer focus with a diplomatic and sensitive approach
• Previous supervisory experience would be desirable

What we offer

Pay: £41,177.00 per annum

Other

This role is a permanent contract and Hybrid 1 day a week in the office.

Working Hours: 09:00am - 5:00pm