IT Business Relationship Manager
Must-have:SeniorHybrid
Our client is a large local government organisation and looking for an experienced IT Business Relationship Manager to join their team. This is initially a 3 month contract which may be extended for the right applicant
You will
- Develop and maintain strong relationships with directorates, services and senior stakeholders across the Council.
- Act as the primary point of contact between assigned business areas and DDaT.
- Understand business priorities, challenges and opportunities and translate these into digital, data and technology requirements.
- Support the development and delivery of directorate digital roadmaps aligned to corporate objectives.
- Ensure DDaT services contribute to service transformation, efficiency, customer experience and organisational outcomes.
Demand Management and Prioritisation
- Capture, assess and manage business demand for digital, data and technology services.
- Support the development of business cases for technology-enabled change initiatives
- Work with stakeholders to prioritise requirements against strategic objectives, resources and budget constraints.
- Ensure requests for new systems, enhancements and digital services follow agreed governance processes.
Transformation and Continuous Improvement
- Identify opportunities to improve business processes through technology, automation, data analytics and digital service design.
- Support services in adopting modern digital ways of working.
- Champion innovation and emerging technologies, including artificial intelligence, where appropriate.
- Facilitate workshops and stakeholder engagement activities to identify improvement opportunities.
Project and Change Support
- Collaborate with Project Managers, Solution Architects, Technical Leads and suppliers to ensure solutions meet business needs.
- Support the successful delivery of DDaT projects and programmes.
- Assist with change management activities, stakeholder engagement and user adoption.
- Ensure benefits are defined, tracked and realised following implementation.
Service Management
- Monitor service performance and customer satisfaction within assigned business areas.
- Escalate service issues and risks where necessary.
- Work with operational teams to improve service quality and user experience.
- Contribute to service reviews and continual service improvement initiatives..